Privacy

Who we are:
Our website address is: https://roydoble-jewellers.co.uk. Roy Doble jewellers have been trading in Cornwall since 1962. Our current address in Camborne is at: 38 Trelowarren Street, Camborne, Cornwall TR14 8QB. Our telephone number is 01209 613000. We also have a branch in Helston, at 7 Coinagehall Street.

What personal data we collect and why we collect it
If you buy a product from our website, we will collect personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies. For payment processing we use PayPal, and your transaction is securely processed through their systems.

We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to improve your browsing experience, for example to track the contents of a shopping cart from your initial selection of a product to the checkout.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org.

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Analytics
We use Google Analytics to records visitors to our website. For more information about this, click the link here: Google Analytics

Who we share your data with
For security and peace of mind, we use PayPal to process customer payment transactions. You can find out more about PayPal and their privacy policy here: PayPal privacy policy.

How long we retain your data
We keep contact form entries for the duration of the enquiry, analytics records do not expire, and customer purchase records for ten years. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.